Improvements made to BigPond broadband

It has been announced by communications and broadband giant Telstra that improvements have been made to BigPond broadband services, which includes improvements to email services.

Communications and broadband giant Telstra has recently announced that it is making improvements to the BigPond broadband service, and this will include improvements to the email service in order to make things easier for consumers. Free extra email boxes and transferable email addresses are amongst the improvements that consumers will be able to enjoy.

The changes being made are amongst a range of changes that Telstra is making in response to customer feedback that has resulted from polls and surveys that have involved over seven hundred thousand customers. Jenny Young, Telstra Consumer Executive Director, said: “BigPond customers told us they didn’t want to pay for additional BigPond email addresses, which is why we’re now making them free of charge.”

She added: “Our customers also said they wanted to keep their email address if they changed BigPond products (e.g. Cable, ADSL or Wireless broadband services), and now customers with a bigpond.com address can. These customers can also conveniently reactivate their old address if they come back to BigPond – rather than having to take a new one. Feedback also revealed that we needed to up the ante when it came to the access speeds we offered customers who exceeded their monthly usage allowance. We’ve addressed this and later this month, customers on higher usage fixed Elite and Ultimate broadband plans who go over their usage will be shaped to 256kbps, four times faster than before.”

Source – Telstra