Broadband provider aims to improve customer service

Communications and broadband giant, Telstra, has announced that it is aiming to make big improvements to its customer services levels to meet the demands of consumers.

As many phone and broadband customers will know it can be a really frustrating task trying to sort out problems with services or bills with the service provider. However, one major communications and broadband giant has announced recently that it is taking measures to improve customer service levels and accessibility to services for its customers.

The pledge to improve customer services has been made by Telstra, which has brought in a series of initiatives that are designed to improve customer service for subscribers to its services. The provider is going to be simplifying its phone contact service and is looking to bring in a call back service for those customers that are experiencing lengthy waits to get through to a member of staff.

A number of initiatives have been planned by Telstra, which will be rolled out following recommendations by employees of the company. Chief Executive Officer, David Thodey, said: “Improving the service we offer customers is Telstra’s highest priority, and today’s initiatives will help us do that. In the past year we have invested millions more in frontline staff, established a new team to help our customers who move house, abolished an unpopular fee to pay bills over-the-counter, and implemented a staff bonus scheme that rewards improvements in customer satisfaction.”

He added: “These changes are about demonstrating respect for our customers and their time, and not taking their choice of provider for granted. We know our customers have busy lives, which is why we are giving them the option of weekend appointments as well as making it easier to speak to the right consultant and trialling the call-back service.”

Source – Telstra