Easier bill and payment options for Telstra customers

Broadband and communications giant Telstra has announced that it is offering its customers easier online options when it comes to making payments and dealing with bills.

According to officials from the Australian broadband and communications giant Telstra most Australian prefer simple, fast options when it comes to making payments and dealing with bills rather than the inconvenience of having to make payments in person.

With this in mind the company has announced that it is offering easier online self service options for those that want to make payments or deal with their bills. This came after the company conducted research into how consumers prefer to deal with bills and payments.

The research was carried out on behalf of Telstra by Relationship Marketing and Online, and the results showed that more than eighty five percent of Australians preferred simple, fast, convenient payment methods such as online or via mobile than having to deal with the hassle of making payments in person.

Karen Ganschow, Executive Director of Relationship Marketing and Online, said: “The average Australian has entered a new age of embracing online in their day to day lives. More than a third of us go online daily to perform simple transactions – such as paying bills or checking account information – with 10 per cent using the net up to four times a day to perform these tasks.” She added: “We wanted to make sure we were providing our customers with the best online user experience possible, which is why we ran in-depth workshops with customers. They told us they were busy and needed straight-forward access to their bill and account information.  By giving customers more ways to access and pay their bill, we’re making it easier than ever for them to self-serve – quickly and at a time that suits them. Plus, all of these sites are unmetered for BigPond, so these customers can view them free of charge on their Telstra services.”

Source – Telstra