Online service options expanded by Telstra

Australian communications and broadband giant, Telstra, has recently expanded its online service options for consumers in a bid to provide additional convenience and security for service users.

The Australian communications and broadband provider, Telstra, has recently launched a dedicated customer service facility on the social networking site Facebook, increasing its online service options for consumers in order to improve service. The new Facebook dedicated service also includes the trial release of a new and innovative app called My Telstra on Facebook, which should make things easier and more convenient for service users.

According to Telstra Digital Executive Director, Gerd Schenkel, the new facilities will help to ensure that consumers can access their account and services with increased ease and convenience using the ever-popular social networking site. He also said that the facility meant that customers would now have a single destination to go in order to get support via Facebook.

He stated: “More than half of all Australians are regular Facebook users, so it makes sense to give customers the option of using this channel to monitor their product usage, track their bills and take advantage of our 24×7 Live Chat customer service – all without missing a beat of their online social life. The final release is planned for June, with the trial available to the first 1,000 who link their Facebook and Telstra accounts via the new dedicated customer service presence on Facebook.”

He also promised: “Customers will be supported by a dedicated service team 24 hours a day, seven days a week, and we promise a response time to posts of one hour or less.”