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Customer Reviews

Customer Reviews

The BigPond Broadband user ratings are an average of the customer reviews submitted below.

Please feel free to add your own review.

All user reviews are the opinion of our users and not of Broadband Expert.

Average Ratings
5 Reviews

Speed:4 star rating4 star rating4 star rating4 star rating4.2 star rating
Customer Support:3 star rating3 star rating3 star rating3.8 star rating3.8 star rating
Reliability:3 star rating3 star rating3 star rating3.8 star rating3.8 star rating
Value for Money:2 star rating2 star rating2.8 star rating2.8 star rating2.8 star rating

Overall:3 star rating3 star rating3 star rating3.65 star rating3.65 star rating
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Speed:
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Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3.75 star rating3.75 star rating

BigPond Broadband Review

Love my bigpond. Got ADSL 2 and im getting speeds upto 18mbps. nearly double the speed of my friends and were supposed to be on the same plan. Never had a problem with customer service, coz i never scream down the phone when there is a problem. value for money is ok but its worth its money in speed and reliability

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3.25 star rating3.25 star rating

BigPond Broadband Review

I have mixed views over bigpond, i joined a couple of months ago and actually found customer service very UNhelpful, also prices are just ridiculous, no matter how good the coverage or speed, there are much cheaper providers out there, will definately be looking around next time.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4 star rating

Great speeds, not good price

Bigpond has given me the best broadband speeds and the coverage is great. Unfortunatly though the prices are very high and the data you get compared to other providers runs out very quickly due to the price, would still recommend though if price is not an issue.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.5 star rating

BigPond Broadband Review

Very expensive compared to other providers but is worth the money as the speeds are good and reliable and really helpful when looking for help and advice.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2.75 star rating2.75 star rating2.75 star rating

BigPond

Far too expensive, much cheaper offers out there

BigPond Broadband

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