Vodafone Mobile Broadband

Customer Reviews

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Customer Reviews

The Vodafone Mobile Broadband user ratings are an average of the customer reviews submitted below.

Please feel free to add your own Vodafone Mobile review.

All user reviews are the opinion of our users and not of Broadband Expert.

Average Ratings
22 Reviews

Speed:1 star rating1.57 star rating1.57 star rating1.57 star rating1.57 star rating
Customer Support:1 star rating1.71 star rating1.71 star rating1.71 star rating1.71 star rating
Reliability:1 star rating1.43 star rating1.43 star rating1.43 star rating1.43 star rating
Value for Money:1 star rating1.67 star rating1.67 star rating1.67 star rating1.67 star rating

Overall:1 star rating1.6 star rating1.6 star rating1.6 star rating1.6 star rating
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Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

One of the worst broadband companies, no youtube, bad speed, no support!

Pro: None

Con: no videos, speed, connection, bad servic

Since this year, vodafone speeds have dropped off significantly. Just look at their website, there's complaints all over their help forum. For me speeds down to one twentieth of what it was, if that. It is so slow that its impossible to watch Youtube or any videos at all! Like someone else mentioned, it does take like 5 hours to load a 30 min video. It also cut's off every 3mins or so and have to reload! Vodafone customer support said they won't take into account youtube speeds or the speed of any video connections! Also couldn't fix any browsing speeds. Their broadband staff have became so unhelpful. With a lot of new unqualified staff who are also very rude. Don't think I ever wanna get Vodafone again after this. I'd score them minus 100, not just because of the embarassing speed in my area. While some of their staff are fine. they hire the rudest night fill in tech staff.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Vodafone Mobile Broadband Review

Its ok like when no one else is on.I wake up at 6 am and stop using at 8.30 am.Forget using it at peak times.Sometimes ok for youtube but often I hit the pause button and wait for the whole song to load up then hit play.You get what you pay for hey !.Definately the weather affects it too I've noticed.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Vodafone Mobile Broadband Review

Been on a 24 month contract that has now expired so will be looking elsewhere. I'm in Sydney and thought it was just me, but my experiences over the past two years have pretty much been what all the previous reviewers have mentioned. S - L - O - W and very frustraing load times.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Don't buy

I signed up for 24 months in August last year and from October, my reception has been really bad. I used to live in East Sydney and now I'm in the Northern Beaches and both places it's been the same story. About 30% of the time it is usable and the rest of the time I struggle to log on at all and if I do it's incredibly slow and constantly dropping out. And I've found it inconvenient that Vodafone don't notify you to let you know when you need to update your device software. Twice since August my device has just stopped working and I've had to go to their site and update and then reinstall after the fact. An email or a text would be nice.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Would not recommend

After 2 years, my 3 mobile broadband suddenly had "no network". 3 could not (would not?) explain why this was the case. Their only 'solution' was to go to Vodafone. I did this and it worked for 2 months. Then, at the beginning of May, good network signal, but very little getting through. Constantly unable to load internet pages even google.com. Placed calls to Help Desk with no one calling back when they said they would. Emailed Vodafone these facts and they agreed to cancel my contract without penalty, even though they could see no problems their end. Funny how their Community page has a number of people reporting same problem.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Vodafone Mobile Broadband Review

Speeds used to be acceptable during the day, deteriorating to about 30-60 kbps after 6pm. Recently it became unusable: about 100-600 bits ps! I tried to send 5 emails of 37kb total and only one of 3kb went through, then it timed out. I thought this was just an isolated incident, but it is now the norm.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

DO NOT BUY THIS!

Vodafone mobile broadband is terrible. I live in Sydney and this frequently disconnects, sometimes for a day or two. The signal is always weak and slow. They are no good. BUYER BEWARE. 1/10

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Vodafone Mobile Broadband.... hopeless

It is by far the worst broadband I've used.. The speeds are so inconsistant it isn't funny! In brisbane (in an area close to a vodafone tower) I very rarely get over 1Mbps.. Some nights I'll be lucky to get 50Kbps... DONOT GO WITH VODAFONE!!! For paying $50/month I expect atleast a stable/usable connection. Sometimes it fails to load something as simple as facebook. If on youtube the videos (in 360p mind you) take forever to load, and you can forget about trying to visit other sites while the video is buffering, they simply will not load.. I will be cancelling my contract. Very very unhappy.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Vodafone Mobile Broadband Review

TERRIBLE IN BRISBANE CBD. Slow. Choppy. Disconnects frequently. Inconsistent speeds. Sometimes it takes a min to download 10 MB, sometimes 1 HOUR. I was stupid and signed a 1 year contract. Very unhappy, and tech support is not helpful at all. RUN AWAY!!!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Vodafone Mobile Broadband Review

Speed: ok in melbourne. VERY IRREGULAR & unstable in Albury. Customer Service: Dont call them. USELESS! Wasted waiting long. 2hrs one night & got disconnected half way into conversation. Called again another night & spent 1hour waiting. so unless you have a good patience & able to work out what indians are saying then you are ok. Not meaning to be racist just a fact. Reliability: I cancelled after 2 months. never happier & never going back to Vodafone. Should have done it in 1st week. Value for money: Go for other providers. Same price better service.

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Vodafone Mobile Broadband

Vodafone mobile broadband reviews

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